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Fujitsu Gets Recognition for Delivering Customer Value Leadership

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Old 21-03-2014, 11:04 AM   #1
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Post Fujitsu Gets Recognition for Delivering Customer Value Leadership

Fujitsu Limited that it is the recipient of the Frost & Sullivan 2014 Global Award for Customer Value Leadership in the Business Workflow Integration Platforms market. The prestigious recognition is a result of extensive and independent analysis of Fujitsu's abilities to deliver a high-quality customer experience for its comprehensive and integrated cloud solution, and to leverage customer satisfaction in achieving outstanding growth.

Every year, Frost & Sullivan carries out an exhaustive search to identify companies that have demonstrated excellence in proactively creating value for customers. To be honored with the Frost & Sullivan Global Award for Customer Value Leadership, an organization must be best-in-class in three key areas: understanding customer demand, nurturing the brand, and differentiating from the competition.

Frost & Sullivan follows a 10-step process to evaluate candidates and assess their fit with its best practice criteria. Frost & Sullivan's global network of consultants and analysts are asked to monitor, target, analyze, and screen creative practices within their regions and to confer with their industry peers. An independent board of advisors considers the findings in order to choose the company that excels in its industry above all others in customer value leadership. Based on its analysis of the business integration platform market, Frost & Sullivan recognized Fujitsu as the leader for its bold vision and its concrete delivery of customer benefits.

"As Industry 4.0 alters dynamics in the manufacturing industries, Fujitsu could lead the market and create many disruptive changes in the way that the manufacturing is currently being executed," said Naveen Kumar Ramasamy, Frost & Sullivan Senior Industry Analyst. "Fujitsu enables end users to pick and choose a variety of expert services remotely and integrate them to make proactive decisions that increase the efficiency and effectiveness of their manufacturing or business execution. The excellence in growth strategy and implementation from Fujitsu allows the company to not only resolve user challenges but also to create business value innovation for them."

"We are pleased to accept the recognition of our strategy to provide a comprehensive cloud solution, including human-centric workflow and integration, providing epic new value to our customers," noted Chiseki Sagawa, Corporate Vice President and Head of Fujitsu Global Software Center. "Our customers are able to realize new efficiencies and increased collaboration and innovation, leading to new opportunities."

To increase customer value, Fujitsu continually seeks to complement and extend its integrated cloud strategy. For example, Fujitsu acquired RunMyProcess in April 2013. The acquisition augments the Fujitsu Cloud Initiative with structured process and workflow support through an industrialized cloud platform, integrating heterogeneous infrastructures, systems and human resources. The integration provides Fujitsu Cloud Initiative manufacturing customers with the ability to develop and rapidly deploy new ways to cost-effectively integrate people, processes, and systems.
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